FAQ
Bluu works directly with factories to design durable patio umbrellas and furniture with modern materials. We provide one-stop shopping, an industry-leading warranty program, backed by a respected customer service team that will guarantee you are more than satisfied with your purchase.
If you have a question you can't find an answer to on the FAQ page, please feel free to contact us.
ABOUT PRODUCT
Q: Does this umbrella come with a weighted base?
A: Compatible weighted bases are sold separately. Weighted bases are necessary to provide stability and safety. Receive a discount when you buy a base together with an umbrella.
Q: How should I choose a good base? How much do your bases cost?
A: Bluu bases sell for $69.99-$209.99 and depend on the size of your umbrella, whether it’s a market or cantilever umbrella, and the material you choose for the base. Some models are made of iron which are ready to use out of the box, while others are made from durable and lightweight plastic, which can then be self-filled with water or sand. All our bases are color-matched with the color of our umbrellas. Search our Accessories page to find the base that is compatible with your umbrella model.
Q: Can I replace the Umbrella canopy?
A: Yes, you can easily replace the canopy if needed. Unlike many other brands, Bluu canopies are made with superior materials like Olefin and Sunbrella fabrics that are fade-resistant and are backed with long-term warranties.
Q: Do your umbrellas tilt?
A: Yes, all of our umbrellas feature tilting systems. For our market umbrellas, a push-button system is easy to use and offers 3 angles for tilt. Our cantilever umbrellas offer either a 5-tilt system or an infinite-tilt crank system, depending on the model.
Q: How wide are the Market Umbrella center poles?
A: The diameter for our Market Umbrella center pole is 1.5 inches.
Q: Are your umbrellas waterproof?
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Q: What maintenance does my umbrella require?
A: Our umbrellas require little or no maintenance under normal operating conditions. However, in order to keep it looking its best, you should clean it from time to time. We recommend closing the canopy when not in use to prevent damage due to adverse weather.
Q: How do I clean my umbrella canopy?
A: We recommend spot cleaning your canopies with mild soap or detergent and a soft bristle brush, then allowing to fully air dry.
Q: How should I store my umbrella?
A: We recommend keeping the original box so that you can store the umbrella away during severe weather or during the off-season. If the canopy has been cleaned or otherwise exposed to moisture, make sure it dries completely before storing to prevent mildew.
ABOUT SHIPPING
Q: Where can you ship to?
Currently, we ship to the 48 contiguous United States, not including Puerto Rico, Virgin Islands, Hawaii, Guam or Alaska.
Q: Where are your products sent from?
A: We have several warehouses in US. Your items will be shipped from the nearest facility that stocks the item you ordered.
Q: How come my tracking status shows"delivered" but i have not received my package?
A: Packages might have been delivered to a mailbox or signed by your neighbors. We suggest you check your mailbox and with your neighbors first. If you cannot locate your package, check with the shipping company or local post office. Remember to have your order number, tracking number and email address on hand. If you still cannot find your package, please do not hesitate to email us at bluupatio@bluu-us.com.
Q: Why was my package returned?
A: There are multiple reasons your package might have been returned to us: wrong or incomplete address, invalid phone number, or unable to deliver. Please contact the shipping company and remember to provide your tracking number to find out more information. If you still cannot find your package, please email us at support@bluupatio.com ASAP. We will try our best to resolve the issue.
Q: What if i received a defective or wrong item?
A: If you have received a defective item or an item you did not order, please email us at bluupatio@bluu-us.com before initiating a return so that we can properly process the return or exchange for you and provide you information for the return or exchange.
About Payment
A:To cancel a paid order, you will need to email us at bluupatio@bluu-us.com before the order is shipped. We cannot cancel orders after you have received a shipment notification and the order has been shipped out. Once you receive your order, you may choose to keep it or contact us to arrange a “return for refund”.
A: You will receive an email containing tracking information as soon as your order ships. You can visit the “Track your order” page where you can input your order number and email to view its shipment status.
A: We apologize for your inconvenience. Our promotion plans are time-sensitive and cannot be retroactively changed, so we are not able to issue any partial refunds. We will host future promotions on a seasonal basis.Thank you for your understanding.
A: We can help you modify your order any time before shipment, including changing an item or your shipping address.
A: We respect your privacy and keep your personal information confidential. When you visit our site, any personal information is stored by your browser in the form of “cookies.” Cookies can be used to recognize your IP address and provide faster access to our site. You can restrict the use of cookies by changing the settings in your browser. Note that this may limit your access to certain features our site. You can view our full privacy policy here.