Frequently Asked Questions
If you have a question you can't find an answer to on the FAQ page, please feel free to contact us.
About Bluu Patio Umbrellas
Sorry, we do not sell umbrella canopies separately.However, we are proud to offer you an extended canopy fabric warranty, which covers all fabrics we use.
As for Outtra fabric Bluu developed, we offer a 5-year limited warranty guarantee against color fading from normal exposure conditions. Please view our Bluu Care - Warranty & Return for more details.
Yes, you can easily replace the canopy if needed. Bluu canopies are made with superior materials like Outtra and Sunbrella fabrics that are fade-resistant and are backed with long-term warranties.
1. The color among different batches may be slightly different due to tolerances in the production process.
2. The color difference is literally unavoidable due to different product photography lighting and rendering technology. Even the screen resolution and the color depth of your screen will affect how you see the color of the pictures.
We have tried our best to reduce color differences between displayed images and real umbrellas. But please take the images for reference only.
The pantone color codes are available on the fabric tab of each Bluu patio umbrella page for reference.
We include a cream beige umbrella cover in each package of Maple Pro Market Umbrella, Sequoia Pro Cantilever Umbrella and Banyan Pro Offset Umbrella. The cover is made of 600D heavy duty Oxford fabric with thick PVC coating and features strong waterproof capacity.
1. It can be used to protect your patio umbrella from damage caused by external factors.
2. The PVC waterproof umbrella cover can keep your patio umbrella clean and beautiful when it's not in use for a long time. In other words, it helps to extend the useful life of your umbrella.
* The rod is used for putting the cover over the umbrella and taking it off. Instead of using a stool or small ladder.
Weight / lbs(Without Base) | 1 Tier | 2 Tiers | 3 Tiers |
---|---|---|---|
Maple Pro - 7.5 ft | 11.13 | / | / |
Maple Pro - 9.0 ft | 14.33 | 14.99 | 15.65 |
Maple Pro - 11.0 ft | 17.53 | / | / |
Sequoia Pro - Round | 54.01 (10ft) 60.41 (12ft) | 65.92 | / |
Sequoia Pro - Square | 57.54 (9*9ft) 65.26 (10*13ft) | 68.78 | / |
Redwood - Round | 59.86 | 63.63 | / |
Redwood - Square | 61.00 | 62.21 | / |
Oak Auto Tilt | 26.70 | / | / |
Banyan Pro | 58.86 | / | / |
Banyan - Solar LED | 35.38 | / | / |
Sequoia Pro | Redwood |
---|---|
Square - 9*9 /10*13 FT Round - 10 / 12 FT | Square - 10*10 FT Round - 11 FT |
6-Level Tilt System | Infinite Tilt System |
Foot Pedal 360° rotation system | Hand crank 360° rotation system |
Outtra Fabric 5-Year Colorfastness Warranty | SDP Fabric 3-Year Colorfastness Warranty |
99.95% UV Resistant | 98% UV Resistant |
Recyclable(Fabric) | Biodegradable(Fabric) |
Bluu patio umbrellas are able to withstand strong winds of level 8 with our bases fulfilled according to lab data. However, we do recommend you close the umbrella when the wind speed reaches 10.8~18.5m/s in a real world, because the real-world environment is more complicated than in a lab.
First of all, our patio umbrellas are designed primarily for sun shades and UV protection. Therefore, we didn't have them waterproof rated. Although it is water-resistant to some extent, we still suggest you close the umbrella and stay indoors when the rain pours.
Bluu patio umbrellas require little or no maintenance under normal operating conditions. However, to keep it looking its best, you should clean it from time to time. We recommend spot cleaning your canopies with mild soap or detergent and a soft bristle brush, then allowing them to fully air dry.We recommend closing the canopy when not in use to prevent damage due to adverse weather.
The diameter of Bluu Market Umbrella center pole is 1.5 inches.
Unfortunately, we do not recommend this. Although all of Bluu patio umbrella frames are aluminum with powder-coated, which will hold up well outdoors for a long run without rusting, the screws, however, are made of iron and there is a risk of rusting and corrosion in salt water.
About Patio Umbrella Base
Weight / lbs | Unfilled | Filled (max) |
---|---|---|
HDPE Weight Base for Market Umbrella | 6.7 | 88 |
Iron Base for Market Umbrella | 25.6 | / |
Compact Base for Banyan Offset Hanging Umbrella | 18.1 | 230 |
Medium Base for Sequoia Cantilever Umbrella | 22.5 | 340 |
Large Base for Cantilever Umbrella | 26.0 | 430 |
Mobile Base for Cantilever Umbrella | 59.5 | 420 |
First, you should fill the base with sand, which obviously has a higher density than water, until the base is almost fulfilled. Then we add as much water as possible to fill the tiny gaps between sand grains.
Compatible weighted bases are sold separately. Weighted bases are necessary to provide stability and safety. We recommend purchasing a set of umbrella and base, and in this way you'll get a higher discount.
First, please review the table below to find the matching base for your umbrella.
Patio Umbrella Model | Patio Umbrella Base |
---|---|
Maple Pro Market Umbrella Maple Solar LED Market Umbrella Fringed Market Umbrella | - HDPE Weight Base (88 lbs) - Iron Base (25.6 lbs) |
Sequoia Cantilever Umbrella | - Medium Base (340 lbs) - Large Base (430 lbs) - Mobile Base (420 lbs) |
Redwood Cantilever Umbrella Oak Auto Tilt Cantilever Umbrella | - Large Base (430 lbs) - Mobile Base (420 lbs) |
Banyan Offset Hanging Umbrella Banyan Solar LED Offset Hanging Umbrella | - Compact Base (230 lbs) |
As you can see, Market Umbrella is compatible with the HDPE Weight Base (max. 88lbs) and Iron Base (25.6 lbs).
- Iron Base is recommended for use with patio umbrella tables to maximize the space under the table.
- The HDPE Weight Base provides enough weight at all times and is more stable than Iron Base. We recommend this base in windy areas.
The Cantilever Umbrella is compatible with the Medium Base (max. 340 lbs), the Large Base (max. 430 lbs), and the Mobile Base (max. 420 lbs).
- Medium Base can only be used with the Sequoia Pro Cantilever Umbrella, which provides the main downforce while meets the need of movement.
- Large Base can be used with all Bluu Cantilever umbrellas to provide maximum weight. A heavier weight is better for steadying a larger umbrella in windy conditions.
- The Mobile Base provides almost as much weight as the Large Base while it features a one-handed movement system that allows you to easily move your patio umbrella anywhere.
The Banyan Offset Hanging Umbrella matches the Compact Base (max. 230 lbs), which provides sufficient downforce while saving vertical space.
About Policy
Please refer to Bluu Care - Warranty & Return for detailed policies and explanation.
All Bluu products have free shipping service. Click Shipping Policy to learn more.
Currently we ship to the 48 contiguous United States. Puerto Rico, Virgin Islands, Hawaii, Guam or Alaska are NOT included.
We can help you modify your order any time before shipment - change an item or your shipping address.Please email us at support@bluu.com ASAP.
To cancel a paid order, you will need to email us at support@bluu.com before the order is shipped.
Please note that generally we're not able to stop its transit after it is shipped out. Shipping fees are not refunded after the parcels are shipped out and for returns based on preference.
There are multiple reasons your package might have been returned to us: wrong or incomplete address, invalid phone number, or unable to deliver. Please contact the shipping company and remember to provide your tracking number to find out more information. If you still cannot find your package, please email us at support@bluu.com ASAP. We will try our best to resolve the issue.
If you have received a defective item or an item you did not order, please email us at support@bluu.com before initiating a return so that we can properly process the return or exchange for you and provide you information for the return or exchange.
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