Bluu

I purchased on Amazon the 10 foot cantilever offset umbrella. After four months, I was lowering the umbrella when the housing on the crank broke and pieces went flying. I got hit in the face with one. I went to the Amazon page which directed me to the BlUU customer support page.
After numerous emails back and forth, their solution was to suggest sending me a part so that I could rebuild the umbrella. That is not a safe a viable solution. I do not want to repair an item of this size and then have it hanging overhead where the same thing may happen again-and possibly injure me and my family .
They then told me to contact Amazon for resolution. Amazon cannot help me.
Ugh! i am so dissatisfied in this company .

Not only fades but fades unevenly, making them an eyesore by our pool. I have asked for some help several times but no offer to help, even while in 1 year warranty. Maybe the reason they’re out of stock is that they took their money and ran back to China????

hoping for longer life out of this cover then the one issued as a free bonus with my purchase of umbrella

So happy I could get just the canopy and not buy the whole cantilever umbrella! Great company!

Accessory Sales

I bought an umbrella from a friend that was missing parts. Customer care was very helpful in finding and shipping me the parts quickly. Thanks.

Good products.
If you want a good quality and reliable products this brand is the one to select

Previously i had purchased the "large" size and decided to fill with clean damp bagged sand, for maximum weight. My need arose for a smaller space unit and the medium unit (also filled with damp bagged sand) fit the need perfectly. Come winter time i will be able to leave the sand filled stands where they are, ready for the spring.

Bluu Sequoia Pro Cantilever Umbrella Rectangular 1-Tier

Good products,worth the money

I ordered the pro cantilever 12 foot umbrella. First it was delivered missing two critical parts . It took 10 days to get the main part . The more minor one they told me to order from Amazon . And gave me a $30 credit . My big complaint- every time you wind the umbrella out the ribs come detached from the canvas . You have to manually reattach each time . It’s a pain!! They say nothing can be done . I read no other reviews about this issue and challenged them on my fabric being stretched out. It’s brand new . They said “oh no others have complained about this too”. Really?? Frankly I think I received a repurposed umbrella. Box was all broken when it arrived and looked like it had been retaped , parts missing . Overall a lot of money for not a perfectly functioning product .

Customer service was very responsive. Initially I was disappointed as I couldn’t call them, I found that they respond to email very well. I had a small problem with the color and damage to the unit, and they remediated it quickly and to my full satisfaction.

I love this umbrella! It’s amazing on hot summer days, when I don’t have to worry about cranking the lever, it opens with the push of a button and covers my deck perfectly!

This umbrella is so convenient and is the perfect addition to our outdoor patio area. I love the smart remote feature and the size of the umbrella. It's very sturdy, was simple to setup and provides more than enough shade.

Ordered the umbrella because we were hosting an event I ordered the umbrella weeks in advance. Upon delivery I opened the umbrella, and to my disappointment the wrong one was sent. Customer service was eager to resolve the issue and send the correct umbrella. Well, today was the party, and unfortunately I’m still waiting to see what the umbrella looks like … as it has yet to still arrive.